Troubleshooting Cashboard problems

Before you report a problem

Run these checks before you read the tables. They settle many cases in a minute.

Read the widget header. The line under the title names the data source, and the pill on the right shows the age of the oldest reading, or Stale or Source down when the source failed. The How to read this widget button beside it opens a note, and in some widgets that note reports a problem, such as how many wallets could not be read.
Press Try again, Retry or the refresh icon. The app already retries a failed read before it shows an error, so a card that still fails has tried more than once.
Open the status page. It shows whether the core crypto and stock quote feeds answer and which services are configured. It does not test every third-party source, so one widget can fail while the page reads operational.
Note which build you run. The web app at cashboard.live keeps boards in your browser and cannot store keys. In the desktop app, the Desktop updates button in the top bar opens Cashboard updates, which shows the Installed version.
Look at the save status in the top bar. Saved locally means the board is on this device, and Save failed means it is not.
Export any board you cannot rebuild. Press Ctrl K on Windows or Cmd K on macOS and run Export this board. Cashboard keeps no automatic backup, and the web app has no copy on a server.

Widgets that show an error, an old reading or nothing

Most widgets keep their last reading when a refresh fails and say so. They show an error card only when they have nothing earlier to show. Data sources describes the retries and fallbacks behind these states.

Widget states, their causes and what to do
What you see	Likely cause	What to do
An error card such as `Market data is temporarily unavailable.` or `Chart data is temporarily unavailable`, often with `The data source did not respond. Your board is still saved.`	The source did not answer after the app's own retries, and the widget has no earlier reading to show.	Press `Try again`. Nothing on your board is lost. If every widget fails at once, check your connection and the status page. In the desktop app, a CoinGecko Demo key under `Connections` raises the quote and chart limits.
A note such as `Update delayed. Showing the latest available prices.` in `Prices` and `Watchlist`, `Update delayed · showing the last candles` in `Price chart`, or `Refresh failed · showing the reading from 2m ago` in `Portfolio`	The last refresh failed, so the widget shows its previous reading and tries again at the next interval.	Treat the numbers as old until the note disappears. Press `Retry` or the refresh icon to ask again.
The header pill reads `Updated` with an age of several minutes	The age is that of the oldest reading in the widget, taken from the provider's own timestamp, so a thinly traded coin can read old although Cashboard asked seconds ago. `Prices` and `Watchlist` ask every 15 seconds and `Price chart` every 60.	Press the refresh icon. If the age stays the same, the provider has nothing newer. Data sources explains which clock each widget's pill reads.
An amber `Reconnecting` badge next to the prices	The live price stream dropped and reconnects by itself, waiting up to 30 seconds. Coins without a stream, such as USDC and USDT, refresh every 15 seconds only.	Nothing to do. Prices keep refreshing from CoinGecko every 15 seconds meanwhile.
`Partial update · unavailable: BTC, ETH`	The source returned no quote for those coins or symbols, and the rest loaded.	Wait for the next refresh. For a stock ticker, check the spelling.
A `Stale` tag, a `stale · 4m` tag, or a widget body dimmed to a lighter shade	The newest reading is older than the widget allows: 90 seconds for a watch-only `Portfolio`, 45 for a manual one, 3 minutes for `Price chart` candles and 30 seconds for `Perps positions`. Refreshes keep failing, or the widget is out of view and not refreshing.	Press the refresh icon. The canvas draws only the widgets in view, so a widget you panned away from, and any board you left, stops refreshing. Bring the widget back into view.
Scrolling or clicking inside a widget moves the board instead, the pill `Click to use this widget` shows, or a search box or address field you expect is missing	A widget works in two steps. The first click selects it, and until you use it a shield passes scrolling and pinching to the canvas. Search boxes, address fields and row-limit switches appear only while you use a widget. The `Hand` tool, and holding `Space`, send every gesture to the canvas.	Click the widget, then click it again, double-click it or press `Enter`. Press `Esc` to leave it. Press `V` or choose `Select tool` to leave the `Hand` tool. Boards and canvas explains the two states.

Portfolios, balances and positions

These rows cover Portfolio, Net worth and Perps positions, which read public addresses only. Portfolios explains how the totals are built.

Portfolio problems, their causes and what to do
What you see	Likely cause	What to do
In the web app, `Portfolio data is temporarily unavailable` and `Your address and local portfolio are still saved.` on an EVM network	The hosted site asks Blockscout without a key. As of 7 October 2026 it answers for Ethereum, OP Mainnet, Linea, Scroll, ZKsync Era and Gnosis. It fails for Base, Arbitrum One, Robinhood Chain, Polygon PoS, Arc and HyperEVM, because several public Blockscout hosts refuse its server requests and the HyperEVM host no longer answers. A wallet with a very long token list can also fail anywhere when Blockscout takes more than 12 seconds.	Pick a network that answers, or use Cashboard Desktop with a Blockscout connection. The list changes with the hosts, so treat it as a snapshot. Blockscout has the current picture.
The same message in the desktop app	Blockscout failed for that network. The desktop app asks the same public hosts from its own process and can be refused too.	Save a Blockscout connection for that one network: `https://api.blockscout.com/<chain id>` as `API URL`, your key, and the same network under `Chain`. Press `Test`, then refresh the widget. Cashboard has no verified route for HyperEVM or Arc. Connect a key has the steps.
The same message on `BNB Chain` or `Avalanche C-Chain`	No provider reads those two networks, although the network list offers them.	In the desktop app, a `Coinbase RPC` connection saved for that exact network shows the native balance only, with no price and no tokens. Otherwise track the address in a `Manual portfolio`.
`No balances on Base`, or the name of another network	The address holds nothing on that network that the indexer can see. Only the native coin and ERC-20 tokens are read, never NFTs.	Check the network in the `Portfolio chain` list. The same 0x address can hold funds on several networks.
A holding you expect is missing, and a line under the list reads `2 under $1 and 1 unpriced hidden`	`Hide dust` is on from the start for a watch-only portfolio. It hides holdings worth under $1 and tokens without a price, while the total still counts every priced holding.	Select `Show` in that line, or the `Hide dust` button in the widget header.
A wallet's token list ends early, with no notice	Cashboard reads only the first page of a wallet's EVM token balances from Blockscout and does not follow the next-page links.	Nothing in Cashboard reads the rest. Use the explorer link on the widget to see the full list.
`n/a` as a token's price, `1 holding has no price and is not in the total`, `Unverified SPL token`, or on Solana every token unpriced and the total `n/a`	The source has no price for the token. EVM prices come from Blockscout. A Solana token counts as priced only when DexScreener lists a pair for it, and only a wallet's first 119 token mints are priced. If the DexScreener lookup fails, the widget shows no prices and no error.	The total leaves unpriced tokens out by design. Look the token up on an explorer before you rely on any value, and refresh after a minute if every token lost its price.
`That is a Solana address.`, `That is an EVM address. Pick its network in the list.` or `An EVM address is 0x followed by 40 hex characters.`	The address does not match the selected network, or it is incomplete. Names such as ENS names are not resolved.	Choose the right network, or select `Switch to Solana`. Paste the full public address.
`Perps positions` shows `No open perpetual positions`, or a position you hold on Hyperliquid is missing	The address may be an API or agent wallet, which signs for the main account and holds nothing itself. Or a builder dex did not answer: the widget reads the main perp dex and every builder dex (HIP-3, such as stock and commodity perps) with a live market, and names a dex it could not read in an amber strip. A market on a dex that launched in the last 10 minutes is not read until the dex list refreshes.	Paste the main account address instead of an API wallet. If the amber strip names a dex, press the refresh icon and check that position on Hyperliquid itself. Perps positions lists what the widget covers.
`Net worth` shows `Partial total`, or tags a source `unavailable`, `stale`, `not counted` or `n/a`	Net worth adds up the `Portfolio` and `Perps positions` widgets on the same board and counts only priced values. A manual portfolio counts only once every asset in it has a price. A failed source is left out and flagged, never estimated.	Fix the failing source widget first, then press `Refresh net worth`. Net worth describes each tag.

Blockscout and Smart money

Smart money and the EVM side of Portfolio are the two features that read Blockscout. The status codes below come from Blockscout itself, which documents 401 for a bad key and 429 for going over a plan's limit. A public Blockscout host can also answer 403 to a program that is not a browser. As of 7 October 2026 the web app has Smart money and the installed 0.4.2 desktop app does not yet, as the desktop table explains.

Blockscout symptoms, causes and fixes
What you see	Likely cause	What to do
`Needs a Blockscout key` in `Smart money` on the `Robinhood` network	Robinhood Chain's public Blockscout site sits behind a bot challenge, so Cashboard reads it only through the Blockscout PRO API, which needs a key. Only Cashboard Desktop can store a key, so this network cannot work in the web app.	In the desktop app open `Connections`, then `Blockscout`. Enter `https://api.blockscout.com/4663` as `API URL`, paste the key, choose `Robinhood Chain` under `Chain` and press `Save`, then `Test`. An open widget can keep the notice for about two minutes, so wait a minute and press `Refresh swaps`. Blockscout has the full steps.
`No recent swaps`, and the `How to read this widget` note ends with `2 wallet(s) could not be read this round.`	Blockscout refused or failed the requests for those wallets: a bot challenge on a public host, a rate limit, a bad key or no answer within 12 seconds. A failed wallet is counted in the note, not shown as an error, and Cashboard does not retry.	Wait a few minutes and press `Refresh swaps`. Follow fewer wallets, because every refresh asks for all of them at once. In the desktop app, save a Blockscout key, which moves Base, Ethereum and Robinhood Chain to `api.blockscout.com`, then press `Test`.
`No recent swaps` and no count in the note	The wallets were read, and none of the newest transactions they started was a swap the widget recognises. Only the latest page of each wallet's history is read.	Nothing to fix. Smart money lists what counts as a swap.
`Wallet swaps are temporarily unavailable` with `Blockscout did not answer. Public instances rate-limit heavy reads; try again in a minute.`	The whole request failed, not only single wallets.	Press `Try again` in a minute.
`Blockscout returned 401` after `Test`	Blockscout rejected the key.	Copy the key again from the Blockscout developer portal and save the `API URL`, the key and `Chain` together.
`Blockscout returned 403` after `Test`	Most often the `API URL` points at a public Blockscout host, and several of those refuse requests that do not come from a browser.	Use the PRO address `https://api.blockscout.com/<chain id>` with your key.
`Blockscout returned 429` after `Test`, or many wallets unread	You are over your Blockscout plan's request limit. A `Smart money` refresh with 8 wallets starts up to 16 requests at once, and Cashboard does not retry.	Wait, follow fewer wallets, or move to a larger plan. Blockscout's site lists its current plans.
`Blockscout is reachable for Base.` but a widget still fails	`Test` sends one request to the `stats` page of the saved address. It does not check that the address matches `Chain`, and it does not test the other networks `Smart money` reads.	Compare the number in the address with the `Chain` choice, and check that the widget is on the same network.
Only one network's `Portfolio` improved after you saved a key	A Blockscout connection serves the single network chosen under `Chain` for `Portfolio`, and every other network keeps its public host. `Smart money` uses the saved key on Base, Ethereum and Robinhood Chain.	Save the network you read most. A `Coinbase RPC` connection for a second network shows its native balance only.

Connections and keys on desktop

Connections exist only in Cashboard Desktop. Connections has a longer table that covers every card.

Connection problems, their causes and what to do
What you see	Likely cause	What to do
`Save` is greyed out, with the amber text `Secure operating-system storage is unavailable. Connections preconfigured by your administrator can still be used.`	Cashboard saves a key only in the operating system's secure storage. It refuses when that storage is missing, or when the system offers only basic text storage, because it will not keep a key in readable form.	Cashboard cannot work around this and never falls back to a plain file. A connection supplied by an environment variable still works and shows the badge `Preconfigured`. Connections explains both.
In the web app, the `Connections` tab reads `Protected provider connections are configured in Cashboard Desktop.`	The web build has no key storage and no entry form.	Use Cashboard Desktop to save keys. Connections describes what the web build does instead.

Alerts that stay silent

Alerts depend on where and when they are checked. Alerts has the full table, and these are the three causes behind most silent alerts.

Alert problems, their causes and what to do
What you see	Likely cause	What to do
Nothing arrives while Cashboard Desktop is closed	Desktop alerts run only while the app window is open or minimised. Closing the window quits the app on Windows, and on macOS the app stays in the Dock but checks nothing. A computer that is asleep checks nothing either.	Keep the window minimised, not closed, and keep the computer awake. Cashboard has no background service.
A web alert never fires, the note reads `can’t notify`, or the chip reads `Notifications blocked`	The web app checks an alert only while its `Alert` widget is on screen on the open board, in a visible tab, and the browser must allow notifications for the site.	Pan the widget into view, keep the tab visible, allow notifications in the browser's site settings, then press `Arm` again.
The pill reads `Triggered`, but no new notification arrives	An alert notifies once, when the value moves from not met to met, and stays quiet until the value leaves the line and reaches it again. In the desktop app a second notification for the same alert within 5 minutes is dropped. The web app has no such cooldown.	Wait for the value to cross back and return, or change the threshold.

Flows, Liquidations and Token terminal

These widgets show states that look like faults but come from the data source.

Market widget states, their causes and what to do
What you see	Likely cause	What to do
`Flows` has no `Bridges` or `ETFs` tab, only `Overview`, `DEX` and `L2 capital`	402: DefiLlama bridges are paid, so bridge volume has no free source, and no provider feeds ETF flows. Both tabs were empty and were replaced by `L2 capital`, which reads L2BEAT. A board saved on either old tab opens `L2 capital`. A desktop build older than this change still lists the old tabs, with `ETF flows: Not available` on one of them.	Nothing to fix, and the other sections are unaffected. Cashboard has no field for a DefiLlama key, and it never fills the gap with stale or estimated figures. Flows lists the sections.
`Waiting for the first liquidation…` in `Liquidations`, and a red dot beside a venue name	Binance, Bybit and OKX block US users, so their live streams can stay unreachable there. The tooltip on the venue reads `unreachable from this network, retrying`.	Cashboard cannot change a network's access. On a network the exchanges accept, rows appear as liquidations happen. Liquidations has the details.
`Token terminal is temporarily unavailable` with `GeckoTerminal rate limit reached: its free API allows about 30 calls a minute per IP. Try again in a minute.`	One `Token terminal` refresh uses 4 calls against that limit, so a board with several terminals can reach it. The widget does not retry a rate limit on its own.	Wait a minute and press `Try again`. Keep fewer terminals open on one board. Token terminal describes the refresh.

Dune query, Custom app and Jupiter swap

These widgets depend on the desktop app, on a key you supply or on a third party's code.

Desktop widget and swap problems, their causes and what to do
What you see	Likely cause	What to do
`Dune query` and `Custom app` are dimmed with a `Desktop` badge in the `Add` tab, and a click opens a dialog	Both widgets run only in Cashboard Desktop. `Dune query` needs your key in the desktop app's secure storage, and `Custom app` embeds sites in isolated desktop sessions.	Use the desktop app. Lifetime access explains how to get it. A board that already holds one shows `Dune works in Cashboard Desktop`, or for a `Web app` a card with an `Open in a new tab` button.
`Connect your Dune API key`, `Dune rejected your API key`, `Dune is rate limiting your key` or `No cached result yet` in `Dune query`	No key is saved, the key is mistyped or revoked, you read more often than your Dune plan allows, or Dune has no cached run of that query. Cashboard reads cached results only and never runs a query. Dune answers the same way for a private or deleted query.	Create or replace the key on dune.com and save it under `Connections`, `Dune`. After a rate limit, wait a minute. For a missing result, open the query on dune.com and run it once, or check that it is public. Dune query has the details.
`Loading Jupiter…` stays on screen, or the overlay reads `Jupiter could not be reached`	The browser could not load Jupiter's plugin script from plugin.jup.ag. The swap form is Jupiter's own, not Cashboard's.	Press `Try again` and check your connection, or select `jup.ag` to swap on Jupiter's site. Trading explains who signs a swap.
`Swap is open in another widget`, or in the desktop app `Swaps run in your browser`	Jupiter's plugin allows one swap form per page, and the first swap widget on the board holds it. The desktop app does not run the plugin at all.	Select `Use it here` to move the form. In the desktop app select `Open on Jupiter`, which opens jup.ag in your browser, where your wallet signs.
In a `Web app` widget, `<site> won't open inside Cashboard`, `3 pages are already live`, `Zoom in to use this page` or `Bring the whole widget into view to use it`	The site refuses to load inside other apps or blocks sign-in from embedded browsers. Or the board already runs 3 live pages, which is the most it allows, or the board zoom is below 60%, or the widget is not fully in view. Downloads, the camera, the microphone and notifications are blocked in every `Web app` widget.	Select `Open in your browser`, `Activate this one`, zoom in, or bring the whole widget into view. Web app lists every failure panel.

Boards, files and share links

Boards live on your device, which makes storage, files and links the usual places to look when something is missing.

Board, file and link problems, their causes and what to do
What you see	Likely cause	What to do
A board is gone from the web app	The web app keeps boards in your browser's local storage for the site address. Clearing site data, or opening the site in another browser, profile, device or address, shows a different set. The app also starts over with one empty `My board` when the stored list cannot be read or when any board in it fails the board check, and it keeps no backup of the old list.	Restore from an exported file with `Import a board`, or from a share link. Export the boards you cannot rebuild, because the web app has no server copy. Boards and canvas explains the storage.
A red banner reads `Browser storage is unavailable. Changes will last only in this tab; export the board from Commands before closing it.`	The browser refused to write the board to local storage, for example because site data is blocked or the quota is full. The boards then live in that tab only.	Run `Export this board` now. Allow site data for cashboard.live in the browser settings, or use the desktop app.
`Save failed` in the top bar, and a red banner reads `Changes could not be saved locally. Retry before closing Cashboard; you can also export the board from Commands.` with `Retry save`	The board could not be written. A board needs a name of 1 to 80 characters and holds at most 500 widgets, and a tab whose board was deleted in another tab cannot save it. In the desktop app, a failed write to the local database has the same effect.	Fix the board name, remove widgets if the board is over the limit, then press `Retry save`. Run `Export this board` before you close the window.
Edits from one tab vanish after you work in a second tab	Tabs do not sync. Two tabs that edit the same board overwrite each other, and the last save wins.	Work in one tab per board.
`This share link is too large to open.`	The link is longer than 64,000 characters, or it unpacks to more than 512,000 bytes. The sender's `Share` dialog gives no warning when a board is too large.	Ask the sender to remove widgets or long notes, or to send an exported file, which you open with `Import a board`. An exported file keeps every address on the board.
`This share link is malformed.`, `This share link is empty.`, `This share link does not contain a board.`, `This share link was made by a newer version of Cashboard.` or `This browser cannot open compressed share links.`	The link was cut or altered when it was copied, since a line break or one missing character is enough. Or its format version is not the one your build knows, or the browser lacks the built-in decompression.	Ask for the link again and copy it as one line. Try another browser for the compression message. Open a shared board lists every message.
In the desktop app, a share link does nothing, or `That does not look like a Cashboard share link.` appears	The desktop window has no address bar, so it cannot follow a link. The message means the pasted text holds no board data.	Copy the whole link, select `Share`, and paste it into `Open a link someone sent you`.
A shared board opens with empty `Portfolio`, `Perps positions` or `Paper trading` widgets	Share links remove portfolio addresses and manual holdings, Hyperliquid addresses and paper trading positions on purpose.	Enter your own addresses. Followed Smart money and Smart money graph wallets are removed from links; the Swap fees account, notes, titles, event sources and alert rules remain. Link privacy lists what is kept.
The top bar shows a long error message for three seconds instead of `Board imported`	Import checks the whole file against the board format of your build. A file that is not valid JSON, has another format version or holds a widget your build does not know adds nothing. An import never changes an existing board.	Import a file made by `Export this board` and left unedited, from a build that has the same widgets as yours. Read the message quickly, because it disappears after 3 seconds. Export and import has the rules.
Boards from the web app are missing in the desktop app, or the reverse	The two builds keep boards in separate places and do not sync.	Run `Export this board` on one side and `Import a board` on the other, or paste a share link into `Share` on desktop. An exported file keeps everything on the board, addresses included.

Cashboard Desktop and installers

The installers are unsigned previews, and the installed app does not update itself. Cashboard Desktop has the full start-up table.

Desktop problems, their causes and what to do
What you see	Likely cause	What to do
Windows shows a SmartScreen warning when you run the installer	The installer is an unsigned preview build, so Windows cannot check who published it.	Choose `More info`, then `Run anyway`. Download the installer only from your own access page. Install has the steps.
macOS refuses to open the app (Gatekeeper)	The app is an unsigned preview build that is not notarized, so macOS asks you to approve it once.	Open `System Settings`, then `Privacy & Security`, and choose `Open Anyway`.
The app closes straight after you start it, and you installed version 0.4.0 or 0.4.1	Those two installers closed at start-up with a JavaScript error on Windows and macOS. Version 0.4.2 fixes it.	Download the newest installer with your recovery code and run it. Updates has the steps.
A full-screen `Cashboard could not start` with a message and `Try again`	The app could not read its boards from the local database.	Press `Try again`. If the message stays, close the app, copy its data folder as it is, and write to support with the message text. Do not delete the folder, because your boards live in it.
A widget from these docs is missing in the desktop app, such as `Smart money`, `Jupiter swap`, `Solana radar`, `Solana DEX share`, `Swap fees` or `Real-world assets`	The newest desktop installer is 0.4.2, as of 7 October 2026. Widgets and fixes listed under `After 0.4.2` in the changelog reach the desktop app with the next desktop release, and the web app has them now.	Check `Installed version` in `Cashboard updates` and use the web app meanwhile. Boards move between the two builds with `Export this board` and `Import a board`.
`Cashboard updates` reads `Get the newest installer through your secure lifetime-access download page.`	Installed copies of the paid download never check for updates.	Select `Open secure download page`, restore your purchase with the recovery code, download the newest installer and run it. Uninstalling does not delete your boards, but export the important ones first.

Payment, access and downloads

Checkout verifies a payment against the chain and never moves funds. Lifetime access has the complete list of messages. Whatever you see, do not send a second payment until you understand what happened to the first.

Checkout and download problems, their causes and what to do
What you see	Likely cause	What to do
`Transaction found. Waiting for finality.` or `The transaction is not finalized or indexed yet. Cashboard will keep checking.`	Access is issued only when the payment is final: 12 confirmations and a finalized block on Base and Robinhood Chain, a finalized transaction on Solana. After you paste the hash, the page re-checks up to 6 times over roughly four minutes and then stops. A transaction sent on another network also reads as not found.	Wait, then press `Verify payment` again. Check on a block explorer that the hash exists on the network you chose. Finality explains the rule.
A red message after `Verify payment`, such as `The transferred amount is higher than the exact requested amount.` or `The transaction sender does not match this payment request.`	The transfer must match the request exactly: the amount to the last digit, the paying wallet you entered, the recipient, the network and the token, inside the timer and its 2 minute grace. A lower and a higher amount are both rejected.	Keep the transaction hash and write to `contact@cashboard.live`. Checkout only reads the chain and cannot return a payment. The Refund Policy is the document that applies. Rejections explains each message.
The timer reads `Expired`	The request's countdown ran out. By default it lasts 15 minutes for USDC and USDG and 5 minutes for ETH and SOL. A transfer whose block landed up to 2 minutes after the deadline still counts.	If you already paid, paste the hash anyway. If you have not paid, press the refresh icon titled `Create a new payment request`.
You lost the recovery code, or closed the page after paying	The page restores an open request from this browser's storage when you reload. Elsewhere only the recovery code restores it, and Cashboard keeps only a one-way hash of the code.	Reload the access section first. To restore, expand `Already paid? Restore lifetime access`, paste the code and press `Restore purchase`. `Purchase intent was not found` means no request matches the code. Without the code, write to support with the network and the transaction hash. Lost code has the details.
The browser tab shows `Download link is invalid or expired` or `Download link was already used. Generate a new link with your recovery code.`	A download link works once and lasts 5 minutes.	Go back to the access section, restore your purchase if the card is gone, and press `Download` again for a new link. Download and install has the steps.
The card reads `Lifetime access · sales paused` or `coming soon`, or the `macOS` panel shows `Coming soon`	Sales are paused, or a payment or download service is not ready, or that installer is not published at the moment. Restoring and downloading keep working while sales are paused.	Start no new payment during a pause. If you already paid, paste the hash under your request. Try again later.
`Too many checkout requests. Please wait and try again.`, `Checkout dependencies are not ready` or `A fresh native payment quote is unavailable`	The first means checkout limits how fast one connection can create requests. The second means the server could not confirm that the chain and the installer were ready, and the third that the ETH or SOL price feed failed. After the last two it issued no payment details.	Wait about ten minutes after the first message. After the other two, send nothing and try again later. For the price message you can also choose USDC or USDG.

Write to support

Write to contact@cashboard.live. A report is easiest to act on when it names exactly what you saw. The desktop app writes no log files and has no crash reporter, so the exact message and a screenshot are the best evidence. The support page and the status page are the other places to look.

The platform: the browser and its version for the web app, or Windows or macOS and the Installed version for the desktop app.
The widget: its title and type, and the network, symbol or token involved. Add a public address only when it is needed to reproduce the problem.
The exact time with your time zone, and what you did immediately before.
The exact text of any message, copied as shown, and a screenshot with any address you want to keep private hidden.
For a payment problem: the network, the amount and the transaction hash.

Frequently asked questions

Why does a widget show old numbers or an error?

A widget keeps its last reading when a refresh fails and adds a note such as Update delayed. It shows an error card only when it has nothing earlier to show. Press Try again, and read the widget header, which names the source under the title and shows the age of the oldest reading in its pill.

Where can I check whether Cashboard itself has a problem?

Open the status page at cashboard.live/status. It reports whether the core crypto and stock quote feeds answer and which services are configured. It does not test every third-party source, so one widget can fail while the page reads operational.

Why does Cashboard Desktop refuse to save my key?

Cashboard saves keys only in the operating system's secure storage, and it refuses when that storage is missing or offers only basic text storage. The web app cannot save keys at all. A Blockscout connection also needs an API URL next to the key.

Are my boards lost if I clear my browser data?

Yes, for the web app. It keeps boards in your browser's local storage for the site address, with no copy on a server. Export a board with Export this board in the command palette and import it later with Import a board. The desktop app keeps boards in a local database, and uninstalling the program leaves that database in place.

I paid but cannot download. What should I do?

Do not pay again. Press Verify payment under your request after a few minutes, because finality takes time. If the card still does not confirm, write to contact@cashboard.live with the network and the transaction hash. A download link works once and lasts 5 minutes, so press Download again for a new one.

Last checked against the code on October 20, 2026. Found something out of date? Write to contact@cashboard.live. Market data comes from the providers named on each widget and may be delayed. Nothing here is financial advice.